Most of my JM Wigs are available for shipping immediately but there are others that may need to be custom-made.
Processing For Custom Wigs:
After you've placed and paid your deposit for your order, your order will then be thoroughly reviewed by our team to start your custom designer wig production. If we have any questions or concerns one of our team members will be in touch, so be sure to provide the best number to reach you!
Delivery of your custom wig will take approximately 4-7 days and may be expedited for an additional fee of $50.
A NON-REFUNDABLE deposit is due in full upon ordering your custom wig. JACQUE accepts payment via Visa, American Express, Discover, and MasterCard. Once the unit is done being constructed an invoice of the remaining balance will be sent. All balances must be paid in full before your wig can be shipped.
Product Return & Refunds:
I'm committed to ensuring customer satisfaction. If there is a problem with your order, we must be notified within 3 days of receipt. Failure to meet this deadline will result in a void of the limited warranty.
Wigs Return & Refunds:
Wigs/Hairpieces sales are FINAL SALE and there are No Refunds. Deposits are non-refundable. Credits will be issued as store credit ONLY.
It is of utmost importance that you carefully inspect and try on your wig immediately upon receiving. We offer 48 hrs from receipt of your wig to contact us and report any conflicts between your order and the resulting unit so that we can correct the wig. Should there be any issue, do not alter the wig in any way! This includes but is not limited to wearing, brushing, wetting, cutting, teasing or any other manipulations.
JACQUE MONAE wants you to be fully satisfied with your custom wig order. If you have any questions or concerns, don’t hesitate to contact us, we are here to help!