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Worldwide Shipping
What Shipping Methods Are Available?
We use USPS (united states postal service).
How Long Will It Take To Get My Package?
Priority mail 1-3 business days once package leaves us. 1-2 weeks for international orders.
How Can I Cancel Or Change My Order?
ALL SALES ARE FINAL. We Do Not have a Return or Exchange Policy unless there is a mistake on our behalf, we will make the changes to correct it immediately. NO REFUNDS/NO EXCHANGES /NO CANCELATIONS.
How Do I Track My Order?
Within 24 - 48 hours of you placing your order, you will receive an expected delivery date. When the order ships, you will receive another email with the tracking number and a link to trace the order online with the carrier.
General Information
What Payment Methods Are Accepted
Most major credit cards are accepted: Visa, American Express, Discover, Mastercard and etc.
Do I need an account to place an order?
No, you do not. However, does help setting up and account when placing an order. It allows you to track your orders fasters and take advantage of SALES and DISCOUNT CODES.
Wig/Hair Information
What's the size of the JM full wig units?
Our wigs are standard size fit, that fits most average size head. However, if you have a larger head than most please include that in your notes section of your order form. Not sure of your head size, be sure to follow our "How To Measure" form located on our site.
How To Take Care Of My Extensions?
Wearing wigs and hair extensions are a big part of everyday life for many of our clients. This means that caring for wigs is also a big part of their routines.
Wigs are certainly an investment, which is why care is so important. If you take care of your wig well, you can expect it to last much longer than if it is rarely cared for.
Be sure to use shampoos and conditioners that are not drying to the hair.